Delivery & Returns

We will deliver your items to the address you specify upon ordering your goods so please ensure that the address entered is accurate as we cannot accept any liability for any loss or damage to the goods once they have been dispatched.

UK DELIVERY

We offer Free standard UK delivery if you spend over £75.
Standard Delivery is £3.95

POSTAGE TO THE UK AND CHANNEL ISLANDS

We aim to dispatch your items within five working days of receiving your order, subject to stock availability. Please note that all cushions are usually handmade-to-order so please allow up to 14 days to receive these items. This may change during busy periods. If your parcel hasn’t arrived or you need to discuss the delivery time of your order please email us at victoria@justlovestudio.co.uk

INTERNATIONAL DELIVERY

Please contact us for a postage quote.

PERSONALISED ITEMS

All bespoke orders are made to your specific requirements and unless they arrive to you damaged we cannot accept returns.

RETURNS AND REFUNDS

We genuinely hope you are delighted with your purchase, however in the instance that you aren’t then we will offer a refund or exchange provided it is in within 14 days of the purchase date. Please email victoria@justlovestudio.co.uk with your order ID and reasons for returning the item(s) and whether you wish to have a refund or exchange. Please make sure that the goods are returned unused, in a saleable condition, unwashed and repacked in their original packaging.

Unfortunately, we can’t fulfil an exchange or refund if this isn’t the case. You are responsible for postage costs for any returned items. Postage costs are non-refundable.

Unfortunately, we can’t offer any refunds on earrings for hygiene reasons.

Please allow up to 14 days from the time we receive the returned goods for us to process any refund due.

When returning please ensure the parcel is packaged well to ensure the goods aren’t damaged upon return to us, in this instance we may not be able to offer the exchange or refund. We highly recommend that the returned parcel is sent with proof of postage and with an insured, registered delivery service as we are unable to accept liability for goods lost or damaged in transit to us.

FAULTY OR DAMAGED ITEMS

If your item is faulty or damaged, please contact us at victoria@justlovestudio.co.uk and please provide evidence of the damage. We will send a replacement item as soon as possible.

Thank you for shopping with Just Love Studio