Terms & Conditions

GENERAL PRIVACY

Just Love Studio trading from Carman House, London Road, Hook, Hampshire RG27 9DJ own and operate the website www.justlovestudio.co.uk and any reference to Just Love Studio or ‘we’ or ‘us’ or ‘our’ should be construed accordingly. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.justlovestudio.co.uk website, as well as for telephone orders.

Just Love Studio reserve, at our absolute discretion the right to vary these Conditions of Use and any other basis upon which this site is to be used. You should consult these Terms and Conditions each and every time you place an order. Your use of the website will be deemed to mean that you have accepted whatever Terms and Conditions prevail at the time of such usage of the website. These terms & conditions also cover our emails and any other associated promotional activity.

Orders
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our Customer Services team before placing an order with us, either by phone or by emailing victoria@justlovestudio.co.uk or by post.

By placing an order through our website you are making an offer to Just Love Studio to purchase the goods outlined in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request and to inform you of acceptance of your order. A contact phone number is needed so that we can contact you if there is a problem with your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we may not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock
  • If we are unable to obtain authorisation for your payment
  • If it is identified that there is a product description error
  • If the customer does not reach any order criteria outlined in the Terms & Conditions
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control, including hazardous weather and accidents


Should there be an issue with your order one of our Customer Service team will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 48 hours of receiving the parcel.

Just Love Studio reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Just Love Studio website.

When placing an order you will be added to our email list. However, should you wish to not receive emails from us, please inform our Customer Services team and they will remove you from our list.

Payment
All of our prices are in GBP and are inclusive of VAT (where applicable). You can pay using most debit and credit cards including American Express.

Website Pricing & Descriptions
The prices and availability of any promotions, goods and services advertised on this website are all subject to change and availability. While Just Love Studio take all reasonable efforts to keep this website up to date, the material displayed is provided only by way of information and need to be confirmed through our store. Moreover, the information and materials contained in our website are provided without warranties of any kind, either express or implied and all liability is excluded to the fullest extent permissible under the applicable law.

We do our best to keep our website up to date at all times but occasionally an item may no longer be available. We reserve the right to withdraw any item from sale, even after an order has been placed. In the event an item is no longer available we will contact you to see if a suitable replacement can be found. If this is not possible we may occasionally have to cancel your order.

Contract Cancellation
You are entitled to cancel this contract if you so wish under the Consumer Contracts Regulations, provided you exercise your right no longer than 14 calendar days after the day on which you receive the products (excluding made to order/personalised items).

Should you wish to cancel your order prior to despatch, please contact our Customer Services team by email to victoria@justlovestudio.co.uk or by phone to 01256 765300. Please note that there may be occasions when a cancellation request is received after an order has been processed and despatched. If your order has already been despatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in the original packaging and in perfect condition. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

Damaged Items
All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify us within 48 hours. We are unable to replace or refund any items if we are not notified within this time.

In the unlikely event that a parcel arrives damaged or faulty please contact our Customer Services team immediately (within 48 hours) by email to victoria@justlovestudio.co.uk or by telephone on 01256 765300 (Monday to Friday 9am to 5.30pm) to arrange a replacement, exchange, or refund. Refunds for the damaged goods and reimbursement of the cost of postage will be made to the credit/debit card account used to purchase the items. Please email a photo of the damaged item and if you can send a photo of the outer box the item was received in that would help us claim back against the courier and we can decide on a collection method.

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): we may send you emails about our store, new products and other updates.


CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?
If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at victoria@justlovestudio.co.uk or mailing us by post to:
Just Love Studio, Carman House, London Road, Hook, Hampshire RG27 9DJ

Details of any purchases that you make will only be used to fulfil your order and to decide which products to market in the future. Your personal data will not be shared outside of Just Love Studio.

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT
If you pay for a product and use PayPal, Inc (“PayPal”) to process your payment. PayPal operates secure servers to process your payment details. They encrypt your credit or debit card information and authorise payment directly which means that your credit card or debit card details are never revealed to us. Please read the PayPal privacy policy (https://www.paypal.com/en/webapps/mpp/ua/privacy-full) to see what security measures they have in place and how they treat your information. 

If you pay for a product and use Stripe, Inc (“Stripe”) to process your payment. Stripe operates secure servers to process your payment details. They encrypt your credit or debit card information and authorise payment directly which means that your credit card or debit card details are never revealed to us. Please read the Stripe privacy policy (https://stripe.com/gb/privacy) to see what security measures they have in place and how they treat your information. 

THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Just Love Studio cannot be held responsible for the accuracy, lawfulness, legality, or decency of material contained in third-party sites and Just Love Studio strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

This website uses cookies. Further information concerning your rights about your personal data can be seen in the Cookie Policy.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at victoria@justlovestudio.co.uk or by post to: Just Love Studio, Carman House, London Road, Hook, Hampshire RG27 9DJ